Shop Idol will test your skills with a video mystery shop focusing on four key areas of the sales process:
- Meet and Greet
- Understanding Needs
- Product Recommendation
- Fond Farewell
We are on the search to find the best sales person in the industry, below are some of the key criteria the judges will be looking for.
Customer first
Does the entrant always do what is good for them, or for the customer?
Character and personality
We're hoping for find someone who brightens up their shop and the customers' day. How's your rapport building?
Knowledge
These days phones are getting more complicated and customers are confused. Do you know your kit and your services inside out, old favourites as well as latest models?
Initiative and creativity
We're looking for someone who is full of bright ideas, rather than someone who relies on other people's lead.
Professionalism
Are transactions skilfully and efficiently dealt with in the interests of the customer and your company?